1. Food Orders
Due to the nature of our products, all food orders are non-refundable once prepared or delivered. However, if you experience an issue with your order, weโre here to help.
You may be eligible for a refund or replacement if:
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The item you received is incorrect or missing.
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The food is spoiled or unsafe to eat.
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There was an issue with delivery (e.g., undelivered or delivered to the wrong address).
Please report any issues within 2 hours of receiving your order with clear photos and details via [Your Contact Email/Phone/Support Form].
2. Cancellations
Orders can be canceled within 10 minutes of placing them, provided food preparation has not started. Contact us immediately if you wish to cancel.
3. Refund Processing
If a refund is approved, it will be:
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Credited back to your original payment method.
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Processed within 5โ7 business days, depending on your bank or payment provider.
4. No Refunds For:
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Change of mind after order is prepared or dispatched.
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Delays caused by traffic, weather, or unforeseen circumstances.
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Customer providing incorrect address or contact details.
5. Contact Us
For any refund-related questions or claims, contact us at:
ย contact@aurumfoodstudio.com
ย ๐ฌ๐ฏ๐ญ๐ฎ-๐ฎ๐ฏ๐ฑ๐ฒ๐ฌ๐ฌ๐ฐ / ๐ฌ๐ฏ๐ญ๐ฎ-๐ด๐ต๐ฏ๐ฑ๐ญ๐ฎ๐ณ / 021-34028282
ย B232 Block 3, Johar Hill Road, Gulistan-e-Jauhar, Karachi, Pakistan.
We reserve the right to update or modify this policy at any time. Thank you for choosing Aurum Food Studio โ we appreciate your trust and support!